Frequently Asked Questions

Ordering Related Questions

What is King Henry’s return policy?

Because these products are perishable, we are not able to accept returns.


What credit cards do you accept?

We accept Visa, Mastercard, American Express, and Discover.


Do you accept food stamps or EBT cards as a form of payment?

Currently we cannot accept food stamps or EBT cards as a form of payment.


Can I change my order?

No order may be changed once it is placed.


Can I cancel my order?

We understand that plans change, and that orders may need to be cancelled. Please contact customer service as soon as possible. We will try as hard as possible to cancel the order before it has been processed. If the order has been shipped, the customer will assume all responsibility to return the shipment back to Candy.com in good condition. Once returned, the refund issued will be for the items shipped minus a 20% restocking fee. If the products are not returned in good condition, no refund will be issued.


Orders containing heat- sensitive products such as chocolate, gummies, and mallows.

We recommend storing all heat-sensitive products in a cool, ventilated area. Temperatures above 75 degrees and sunny areas typically will cause candy to melt. During warmer weather months, we strongly urge you to be careful when you are ordering heat-sensitive items. We are located on the west coast so during most extremely hot months we don’t sell chocolates. King Henry’s cannot guarantee against melted or heat-damaged products during transportation. To minimize any damages, please select an expedited shipping method such as 2 day shipping. We do not recommend that you store chocolate or gummies in the refrigerator or freezer. Doing some may cause chocolates to develop a thin white film on the outside (called blooming). During the defrosting process, chocolate and gummies will begin to sweat and will also affect the aesthetic appearances of the candies. Although it will still taste good, it may not look too appealing.


What happens if the item I purchase is out of stock?

In the unlikely case an item is out of stock, Candy.com will notify you within 24 hours of processing your purchase. In the case of an out-of-stock item, your account will be refunded the purchase price of the item as well as the shipping costs associated with the out-of-stock item. In many cases we carry "like items," which are very similar items, but manufactured by different companies. We will also make you aware of these options.


Can I pick up my order instead of paying for shipping?

Picking up your order is an option available for everyone. The warehouse is located at 29124 Hancock Parkway Valencia CA 91355. If you would like to pick up your order and save on shipping costs, please contact customer service at (888) 544- 3679 to make arrangements. Before making your trip to visit us, contact customer service to confirm the pick-up date – you will also need to bring a photo ID that matches the billing information of the purchaser (or a give a copy of your ID to the person picking up the order).


Shipping Related Questions

What shipping carriers do you use?

We ship most packages via UPS ground


How much does shipping cost?

Shipping costs are based on a variety of factors including product weight and the destination of the package. Through our partnership with UPS, we have negotiated competitive rates and we pass our savings to you. To obtain a shipping quote, please add all products you are looking to purchase into your Shopping Cart. Within the basket, there is a box for which you can input your ship-to zip code to obtain shipping quotes for all available shipping methods.


What shipping options are available?

Coming soon


Do you ship internationally?

We currently only ship to the United States of America.


Can I ship my order to a PO Box or APO/FPO address?

At this time we are unable to ship to PO Box or APO/FPO address.


Dietary Information and candy care

Do you have sugar-free items?

No.


Do you have kosher items?

Yes, we are Kosher certified by the Union of Orthodox Jewish Congregation of America.


Custom options/ Private label

Custom options/ Private label

Contact the office for private label inquiries at (888) 544-3679.


Retail store

Want to sell our products in your store?

For more information call (888) 544-3679 or email Trina@kinghenrys.com to get started.


Become a Distributor

Fill out the application

Fill out the application under the Become a Distributor tab or click here.


Other

Who do I contact about donations and charity requests?

For more information on donation, please email ar@kinghenrys.com. Please note that we require a 2 week lead time for all donation requests.